Shipping Policy
Shipping Information
At AUNTANA ENTERPRISE LLC, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched once it is handed off to our shipping carrier and is in transit to your address. During peak times and holidays, our processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time of your package refers to the overall transit time after your order has been dispatched to the carrier. This will depend on various factors, with the most important being your location.
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates outside of our control. If a product is being shipped worldwide, there may be unexpected customs delays, which could increase the overall delivery time frame.
Order Changes and Accurate Shipping Details
It is the responsibility of the customer to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at hello@autanaenterprisellc.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
Delayed Delivery
At AUNTANA ENTERPRISE LLC, we understand the importance of timely delivery and strive to ship out all orders as quickly as possible. However, please note that in some cases, there may be delays in delivery due to circumstances outside of our control.
Courier partners may experience unexpected delays or issues during transit, such as severe weather conditions or transportation disruptions. In such cases, we will work with the courier to ensure that your package is delivered as soon as possible.
Additionally, unforeseen circumstances such as product availability issues, address verification problems, or payment processing delays may affect the processing or shipment of your order. We will notify you as soon as possible if we encounter any issues that may cause a delay.
Please note that AUNTANA ENTERPRISE LLC is not liable for any delays in delivery caused by external factors beyond our control, and we cannot guarantee the exact delivery date. However, we will always do our best to keep you updated on the status of your order and provide any assistance needed to resolve any issues.
Lost or Stolen Packages
We understand the frustration of lost or stolen packages during shipping. However, once we hand over the package to our courier partners, it is out of our control. In the event that your package is lost or stolen, please contact us at hello@autanaenterprisellc.com, and we will assist you.
If your package is lost or stolen, we recommend reaching out to the courier company directly to file a claim. Most courier companies have a claims process for lost or stolen packages and may require additional information from you to complete the process. We will also contact the courier company on your behalf to follow up on the claim and provide updates.
Please note that AUNTANA ENTERPRISE LLC is not responsible for lost or stolen packages during shipping, and these fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. If the package is not found or delivered, we may offer a replacement, depending on the situation.
In some cases, the courier company may be able to locate the package and deliver it to you. If the package is not found, we recommend filing a police report.
Shipping Policy Changes
AUNTANA ENTERPRISE LLC reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use AUNTANA ENTERPRISE LLC products, customers are indicating their acceptance of this Shipping Policy, including any modifications that may be made to it.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us at hello@autanaenterprisellc.com.